I Don't Recognize a Charge From BeFunky
Forgotten BeFunky Account
Typically, an unrecognized charge will come from an account with a forgotten Plus subscription. If this is the case, you'll want to try to sign in to the account and cancel the active subscription. If you are unable to sign in or have forgotten the password, you can reset the password. Enter any alternate email addresses in the forgot password portal to see if you upgraded there. If there is not an associated account linked to the email address, you will receive an error message confirming this.
Shared Credit Card Info
If you're unable to locate the account with the active subscription, and it's possible that someone else in your household had access to your credit card info, you'll want to check with them to see if they mistakenly used your credit card.
Your privacy and security are of utmost importance to us. If we determine an unrecognized charge is fraudulent, we will immediately refund and block the payment method that was charged.